Refund & Cancellation Policy

1. When you receive a full refund

You receive a full refund of the US$499 Diagnostic fee if:

• your dossier is not delivered within 48 hours of payment confirmation;
• we are unable to produce a dossier — for example because none of the uploaded files can be read and you do not wish to send replacements;
• you were charged more than once for the same order (the duplicate is refunded).

2. Cancellation before analysis

Analysis starts automatically within minutes of payment. If you write to us before your dossier has been delivered and ask to cancel, we will stop the analysis where possible and refund you in full.

3. After delivery

Because the Diagnostic is a digital service performed and delivered in full, the fee is not refundable once the dossier has been delivered, including where the findings are unfavourable to the transaction. If you believe the dossier contains a material error in reading a document you supplied, tell us within 14 days quoting your reference; we will review it and, where the error is confirmed, re-issue a corrected dossier or refund the fee at our option.

4. The 30-day credit

The credit of the US$499 fee against the 30-Year Title Search has no cash value and cannot be refunded or transferred. If the credit has been applied to a full engagement that is later cancelled, it is treated as part of that engagement’s fee.

5. Full engagements

Refunds for the 30-Year Title Search & Advocate Title Opinion are set out in its engagement letter. As a rule, unused advance fees are refunded less the value of work already done and out-of-pocket costs such as certified-copy and search fees.

6. How refunds are paid

Approved refunds are issued through Razorpay to the original payment method within 5–7 working days. Your bank may take a further few days to show the credit. Because payments are taken in US dollars, the amount you see in your own currency may differ slightly owing to exchange-rate movements and bank charges, which we cannot control.

7. Contact

To cancel or request a refund, email advisory@finlexglobaladvisory.com with your dossier reference (for example FLX-2026-ABC123). We acknowledge every request within one business day.